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Harvey D. Ong's Articles in Customer Service

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customer service representative ~ Call Center Agents And What They Train In ~ inbound call center Call center careers can be very promising, but also very stressful and taxing, even for the young and energetic who apply, thinking it would be easy. However, most don’t realize that being a call center agent can be difficult, particularly when you take into account all of the skills and talents that they are expected to possess. customer service representative ~ The Death of Customer Service ~ inbound call center When outsourcing customer service jobs, most companies look to either India or the Philippines, because both countries have an excess of potential employees capable of doing the job. However, Indian representatives are not really known for being friendly when put under great duress, and often have an accent that makes it hard for Americans to understand them. On the other hand, Filipinos have a much stronger background in English and have a general friendliness to them customer service representative ~ Pitfalls Of Phone ~ Based Customer Service ~ inbound call center Customer service is one of those critical things that no sane business can survive without. However, there are problems with this approach, such as the lack of visual clues to confirm that an agent is sincerely trying to help. Another major problem lies in getting and maintaining a connection with the agent, as disconnected calls are a reality in the industry. customer service representative ~ Choosing A Call Center ~ inbound call center For a small business that’s considering hiring the services of a call center, there are more than a few things that need to be considered. With economics and the business world being the way they are, price is probably the prime consideration for anyone that’s attempting to hire out the services of call centers. Other important areas include experience and the quality of the representatives.

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